What Customers Want & How Your Business Can Surge Ahead
There’s no doubt we’re living in unprecedented times, and there is a lot that is unknown about what the future holds for SMEs and big companies alike. What’s very clear, however, is that the businesses who are putting their customers first and offering an amazing customer experience are the ones who are forging ahead.
If you want to future-proof your business and ensure you and your team are “the reason for choice and not change” during this challenging period, then this event is for you. Justin Herald, managing director of Customer Culture, is highly entertaining and his practical presentation will give you a great deal of take home value.
Attend this event to discover:
● The 6 things customers are looking for when engaging with a business
● The 5 different levels of Customer Experience
● How great customer service and customer culture builds a brand faster than anything else
● The “why” behind providing outstanding customer service
About the speaker
At the age of 25 with only $50 to his name, Justin Herald set about changing the course of his life. Justin created Attitude Inc, a clothing brand that became an international licensing success that turned over in excess of $20 million per year. Justin’s success was so well noted that he was named the “INTERNATIONAL ENTREPRENEUR OF THE YEAR” for 2005.
He recently was also awarded the Future Leaders Award, which recognises him as being one of the 50 most influential leaders of the next generation in Australia. He is also Managing Director of Customer Culture, one of Australia’s leading customer service and customer engagement training companies, that not only teaches staff the “how” to give great service, but more importantly, “why” it is needed.
Justin recently launched www.JuniorEntrepreneur.com which is an online that teaches kids how to take an idea and turn it into a business. That program has had massive International success. His website justinherald.com receives thousands of hits a month. He also is the author of 8 international bestselling books. He also personally mentors over 100 business owners each year. Justin is regarded as one of Australia’s most sought after speakers with engagements booked all over the country and overseas speaking in front of 150,000 people each year.